![]() Is a broader issue, but don't present options and payment beside each Don't put subscription options and payment in the same place.I think it's probably a small bit of both, but I definitely shouldn't be able to accidentally charge myself $2k in two-clicks So is this a freak edge case with 1Password and a distracted user or a glaring design oversight with the Substack UI? I've then hit "Subscribe" before I had time to notice and □ $2,023. Because this box has now changed value, the Substack UI has automatically selected this option. ![]() When I've clicked my card details in 1Password, it's entered my expiry year in the hidden, custom subscription amount box (I'm not sure why - is this a 1Password bug? *). Oh great, it also automatically selects this option when that text input value changes. That lets you set your own annual subscription payment value. I recreated a test card to avoid spending $4046 in one day on SubstackĮxpiry date is 2023 □. Ok, well let's have a look at my card details for a second: ![]() Wait, what did I do? I'm certain I selected "monthly $10", then I opened 1Password and clicked my saved card details. There is a "founding member" option, but I'm sure I didn't click that? To state the obvious: there is no $2,023 plan here. So I went back to the sign-up form for a closer look. I paid $2,023.Īfter frantically failing to prevent the order going through and then grimly checking my email and banking app to see the confirmation, I wondered "wtf just happened"? More discussion on HackerĪs part of a Zoom call today, I tried to sign up for a $10 monthly subscription on a Substack page to test the user journey. □ (who was very quick to follow up thankfully). This has been refunded and sorted with Substack via the publisher in question
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